Optimize your facility's operations from clinical workflow to back-office systems. We help treatment centers run more efficiently, collect more revenue, and deliver better patient outcomes.
A treatment facility is a complex operation. Clinical programming, admissions, billing, compliance, HR, and facilities management all need to work together seamlessly. When any piece breaks down, it affects patient care, staff morale, and your bottom line.
Our operations consulting comes from hands-on experience running treatment facilities. We've managed the day-to-day operations, dealt with the crises, and built the systems that make facilities run smoothly. We bring that practical experience to help you optimize every aspect of your operation.
Whether you're launching a new facility and need operational infrastructure, or running an established program that needs improvement, we can help you build systems that scale.
Optimize Your OperationsComprehensive support for every aspect of facility operations.
The right organizational structure ensures clear accountability, efficient communication, and appropriate span of control. We design structures that meet regulatory requirements while enabling operational excellence.
Efficient back-office systems reduce administrative burden, improve cash flow, and ensure compliance with financial regulations. We implement systems that scale with your growth.
The right EMR improves clinical documentation, streamlines billing, and ensures compliance. The wrong one creates endless headaches. We help you choose and implement the right system.
Maximizing revenue collection is essential for sustainability. We analyze your revenue cycle from verification to collections and implement improvements that increase cash flow.
Finding and retaining qualified staff is one of the biggest challenges in behavioral health. We develop frameworks that help you build and maintain a strong team.
Effective programming is the heart of treatment. We help design evidence-based programming that meets regulatory requirements, achieves clinical outcomes, and differentiates your facility.
Common questions about treatment facility operations.
The best EMR depends on your level of care, size, and specific needs. Popular options for addiction treatment include Kipu Health, Sunwave Health, Alleva, and BestNotes. Key evaluation factors include billing integration, e-prescribing capability (especially for MAT), state reporting compliance, clinical documentation features, and analytics. We help evaluate options based on your specific requirements and budget, then manage the implementation process.
Revenue cycle improvement starts with proper verification of benefits before admission — knowing exactly what's covered and at what rate. Then it requires accurate level of care documentation supporting medical necessity, timely utilization reviews with payers, clean claim submission within filing deadlines, and aggressive follow-up on denials with proper appeals. We analyze your current process, identify where revenue is leaking, and implement improvements. Clients typically see 20-30% improvement in collections.
Ratios vary by level of care and state requirements. For residential treatment, typical counselor-to-client ratios during treatment hours are 1:6 to 1:8, with 24/7 behavioral health tech coverage at approximately 1:8 awake and 1:12-16 overnight. Medical detox requires higher nursing ratios, often 1:4-6 for RNs. State licensing and accreditation standards set minimums, but optimal ratios depend on client acuity, programming intensity, and your therapeutic model. We help design staffing models that meet requirements while controlling costs.
We develop comprehensive recruitment frameworks including detailed job descriptions, credential requirements (CADC, LCADC, LPC, LCSW, etc.), competitive compensation benchmarking for your market, structured interview processes, and onboarding procedures. We help identify the right mix of clinical credentials for your level of care and connect you with recruitment channels that work for behavioral health — including specialty job boards, recovery community networks, and professional associations.
Effective programming combines evidence-based practices (CBT, DBT, motivational interviewing, 12-step facilitation) with individualized treatment planning. Key elements include appropriate intensity and duration for the level of care, balanced group and individual therapy, family involvement, co-occurring disorder treatment, life skills development, and comprehensive discharge planning. Programming must also meet state and accreditation requirements for hours and modalities. We help design programming that achieves outcomes and differentiates your facility.
Staff turnover in behavioral health is often driven by burnout, inadequate compensation, poor supervision, and lack of growth opportunities. We address retention through competitive compensation packages, reasonable caseloads, strong clinical supervision, professional development opportunities, clear career pathways, employee wellness programs, and positive workplace culture. Exit interview analysis helps identify specific issues in your facility. Investing in retention is far more cost-effective than constant recruitment and training.
An effective admissions process balances speed (patients need help now) with thoroughness (proper assessment and insurance verification). Key steps include initial phone screening, clinical assessment, insurance verification and pre-authorization, level of care determination, financial discussion, admission scheduling, and intake documentation. The process should be warm and supportive while gathering necessary information. We help design admissions workflows that convert qualified leads while ensuring appropriate placements.
Outcome measurement should include standardized assessments at admission and discharge (such as ASI, BAM, PHQ-9, GAD-7), treatment completion rates, AMA rates, post-discharge follow-up at 30/60/90 days, and readmission tracking. Joint Commission requires outcome measurement programs. Beyond compliance, outcomes data helps improve programming, demonstrate value to payers, and support marketing. We help implement practical measurement systems that generate actionable insights.
Schedule a consultation to discuss your facility's operational needs.